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Frequently Asked Questions
| About myQGS | About QGS Booking | About QGS Manager |
Have a question about myQGS?
- General Questions About myQGS
Q: What is myQGS?
A: myQGS is the best place for all customers to get everyday unbeatable promotions and prompt online booking for beauty and personal care. If you are a beauty service merchant, you can't find anywhere else a better approach to a large base of customers, simulaneously, empowering your brand and professionally managing your business.
Q: Is my personal information safe?
A: Extremely. The security of your personal information is very important! That's why we have a giant on patrol. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers. For more information please read our Privacy Policy.
Q : Where is QGS based?
A: myQGS is headquartered in Seattle. We also have employees in cities across the U.S.
Q: When will myQGS be available in my city?
A: Hopefully soon. If you'd like to help us launch myQGS in your city, feel free to contact our Customer Support.
- How to Contact myQGS?
Q: How can I contact myQGS?
A: In many different technological ways!
You can contact us through our Customer Support or follow us on Facebook , Twitter, Youtube, Google +, LinkedIn.
Q: How can I follow myQGS to hear about special offers/promotions?
A: You can subscribe to special offers and promotions using our automatic system you can follow us on a variety of social networks: Facebook , Twitter, Youtube, Google +, LinkedIn.
Have a question about QGS Booking?
- Questions about online booking with QGS Booking
Q: Why should I use QGS Booking?
A: You are looking for a 24/7 booking system in the Nails, Hair,and Spa industry to actively schedule and manage your time. So QGS Booking is the solution. Besides, it's free and simple. All you have to do is chose a salon, pick a time, confirm the appointment and enjoy your service.
Q: Are there any membership fees to join QGS Nails Booking?
A: myQGS nails booking is 100% free to join! You only pay to the merchant after using the services or promotions that you buy.
Q: Where do I see the ticket for my appointment?
A: You can find the list of tickets you've booked by:
1. Login to your myQGS account profile
2. Click on My Booking on the left to see a list of your tickets.
Q: How can I cancel my appointment? What will happen then?
A: You can simply press the Cancel button to change the status of your ticket detail. We don't want mutiple missed appointments due to its effect on our merchants's anticipation. Therefore, you will have to confirm if you 've cancelled too many times in the past.
Q: How do I know if my favorite salons are supported by online booking?
A: To find your favorite salons, type in the Search field and our directory will display their names for you. To get the latest information on salon services in your favorite city, set it in your city subscriptions. If your favorite salon is not supported by our Booking Engine, you can recommend for myQGS.
Q: Can I change my booked time?
A: Yes. You can go to your appointment and edit your preferred time any time.
Q: What can I do if my favorite salon doesn't support QGS Booking?
A: You can choose other salons in your area displayed on the portal or recommend myQGS to your favorite ones.
Q: How do I reset myQGS password in QGS Nails Booking?
A: You can change your password by doing the following :
1. Login to your myQGS account profile
2. Click Password on the table on the right
3. Enter your old password and the new one
4. Answer the security question that you registered to myQGS
5. Click Save.
If you forget your password, you can retrieve it by:
1. Login to Sign in
2. Click Forgot Password
3. Enter you're the email address that you registered with myQGS and press Next
4. Answer the question you registered with QGS and type the two words in the box.
5. Click Send password reset link
Your new password will then be sent to your email.
- Questions about Promotions with QGS Booking:
Q: Where do I see the promotions I've purchased?
A: You can find the list of what you purchased by:
1. Login to your myQGS account profile
2. Click on My Promotion on the left to see a list of your promotions.
Q: The merchant has closed, can I get a refund?
A: Yes you can! Have myQGS refunds it to you by following these steps:
1. Select Support Customer from the drop down menu at the top
2. Fill in your e-mail address, the name of the promotions and your myQGS voucher number
myQGS will do it immediately so you can get your refund within 10 working days.
Q: Is it safe to purchase promotions through QGS Nails Booking?
A: Yes, every transaction you do with myQGS is completely safe! To securely process your credit card details, myQGS uses SSL technology and we don't store your credit card number on our servers.
Have a question about QGS Manager?
Q: Who use QGS Manager?
A: Our products are available for merchants in the health and beauty industry such as Nails, Spa and Hair Salon owners and dentists, doctors, and optometrists. We will help you grow revenue and grab more customers by drive your business online with QGS Booking and QGS Manager.
Q: Why should I use QGS Manager?
A: After doing many surveys to find out what challenges merchants were facing, we created QGS Manager. This product has many useful functions that help you to run business easily and more efficiently. With just a tablet (Ipad or Android), a Pc, or a smartphone, you can access your own business database from anywhere, at anytime. That means your services will be available wherever customers search or book. More customers will come to you through our portals. You can also manage customer appointments and staff schedules. Your service quality will keep getting significantly better with QGS Manager.
Q: How are the special features of QGS Manager valuable to my business?
A: QGS Manager helps you operate your entire business in the most efficient way using functions such as:
- Appointment Management support to streamline your business and increase revenue.
- Customer Database Management, a truly beneficial tool, provides you tips on how to satisfy your customers and increase your customer retention. We also deliver a Reminder tool to make sure you to never miss any customer.
- Promotion Management provides you a chance to catch up with the phenomenal Group-on and QR code trends of today, a method of that brings more customers and revenue.
And best of all, our products are simple and easy-to-use. No software, no hardware, no headaches anymore.
Q: How much does it cost to have QGS Manager?
A: You can check out the service package and payment term to find the best choice for your business. QGS Manager offers you lots of attractive features so why not keep up to date. Register, buy and enjoy!
Q: How can I get my business on myQGS?
A: Check out Solution for Merchant for more information or simply click here to get started.